REFUNDS AND EXCHANGE
We hope that you are delighted with your jewellery, but if you are not satisfied, items can be refunded or exchanged within 14 days of receipt. Items must be unworn and in their original condition and returned with the original packaging.
To arrange a refund or exchange please contact us at firstname.lastname@example.org stating your item, order number as well as your name, address and contact details. This must be within 14 days of receipt.
Please note that for hygiene reasons, earrings cannot be refunded or exchanged unless faulty.
When returning or exchanging items please return them to us with a track-able courier, such as Royal Mail special delivery. Juliet Low Designs is not responsible for items damaged or lost in transit when refunding or exchanging. Please include a note with your name and order number and once we receive your returned item, providing it is in an unworn condition and with the original packaging, your account will be credited for the product’s amount or exchanged.
We do not refund shipping charges on refunded or exchanged items, unless deemed faulty.
Due to the handmade nature of Juliet Low Designs, there might be very slight variations in colour and sizes of items. All items are designed and handcrafted in the Juliet Low Designs workshop.
All items are produced in 925 sterling silver. Our gold plating is a layer of 18ct gold on top of sterling silver. Items that are over 7.78 grams are hallmarked with Juliet Low Designs' makers mark ‘JLD’, items under this weight are exempt from hallmarking.
We want you to be able to wear your jewellery for as long as possible, so here are a fews tips for keeping it happy!
Silver naturally tarnishes over time, causing it to blacken slightly, due to exposure to natural elements. To prevent this happening, when not wearing your jewellery store it in an airtight container or jewellery box and give it a regular clean with a polishing cloth.
Store your jewellery separately, so it doesn’t rub or scratch against each other.
Apply your perfume before putting on your jewellery as lotions can corrode and tarnish the jewellery.
The best cleaning method to really brighten up your silver is a product called 'Silver Dip’. Simply dip your jewellery into the solution and watch it sparkle! Remember to run it under the tap afterwards.
Prices are subject to change, due to fluctuations in the precious metal market.
We will not sell, share or trade any information you supply us with a third party either from transactions on this website, competitions or signing up to our guest list.