Shipping and Delivery

Juliet Low Designs aims to dispatch your order within five to seven working days of receiving it. Due to the handmade nature of each piece Juliet Low Designs unfortunately cannot offer a next day delivery service. Occasionally there may be slight delays in production, but we will let you know immediately if they occur. If you need an item for a specific date, please contact us prior to ordering to inform us and we will try our best to have it ready for you.

You will receive an email confirmation once your item has been shipped.

UK DELIVERY

Juliet Low Designs offers the option of free delivery for orders, this service is not tracked and is not insured. Any items damaged or lost in transit via this postage method will not be refunded or replaced. Please allow 1-3 working days once shipped.

You have a second option to select Special Delivery at a cost of £6.00. This service is tracked and insured and a signature will be required for delivery. Please allow 1-2 working days once shipped

INTERNATIONAL DELIVERY

All orders are sent via Royal Mail Airsure at a flat rate of £8. A track-able courier and a signature will be required for delivery. If you are purchasing more than one item in your transaction there will not be any additional delivery costs to the same address. Please allow 1-2 weeks once shipped

Please note that international delivery may incur additional duty/import charges that are out of our control, these charges must be paid by the recipient.

PACKAGING

Your jewellery purchase will arrive in a black velvet pouch inside a custom made pillow box We make every effort to ensure that items are packaged securely in a padded envelope for transit.

LATE OR LOST DELIVERIES

If your item is delayed please contact us at julietlowdesigns@gmail.com with your order number to enable us to check. Items paid for with free postage cannot be tracked and therefore cannot be refunded or replaced. 

We cannot refund or replace lost times until 20 work days after the date of dispatch (30 days for international deliveries) as this is when the Royal Mail classes items as lost.

Juliet Low Designs cannot be held responsible for goods that are lost or delayed in transit.